Returns & Refunds
If for any reason you are not satisfied with your purchase, you can return it within 30 days of delivery providing the items are unworn or unused and in their original packaging complete with labels.
If you would like to return an item, this can be done on the website using our Online Returns service. If you request an exchange, we will send out the new item straight away and ask that you return the original in the post within the following 30 days. If we have not received your return within that time then you will automatically be charged for the new item.
REQUEST A RETURN?
Any order placed online in UK can be returned using a freepost label. Please initiate a return request through “My Account”. You will be issued with a return label once the return request has been accepted. If you face any issue, please contact the customer service team at [email protected] Please obtain a receipt of posting as returns remain your responsibility until they reach us.
If you do decide to cancel your order with us, you should return the goods to us within 30 days of receipt and we will reimburse you (by the method used to pay for the original transaction) for the cost of the order. The reimbursement will be processed within 5 working days after the goods have been received back from you.
In case there is a loss in value of the goods supplied because of improper handling by you, we may choose to make a deduction.
REQUEST AN EXCHANGE?
Any non-faulty item that you wish to exchange must be returned to us in original condition (unworn and unused). All returns and exchanges are made at the Company’s discretion whilst acknowledging our responsibilities under the Consumer Rights Act 2015.
For exchanging an item that was posted to you, please use the freepost label issued by the customer service. Please also indicate the replacement size that you require.
We will process the exchanges within 1-2 working days after we have received the product from you. Customer services will contact you in case there is any difference in the price for the products being exchanged – this will be refunded or charged accordingly. If the product that you require is temporarily out-of-stock, you will be duly notified on the delivery timescales.
Please call our customer services team on 0333 011 8989 if you believe that the goods are faulty.
Please returns the Items within 30 days of purchase and we inspect the items. If we find that there is a manufacturing fault, then we will replace like-for-like or refund at the purchase price. We might request for further information to justify the fault. Items over 30 days old will be dealt with at the discretion of TUNIQ Ltd.
Any faulty worn items must be washed prior to returning owing to hygiene reasons. Please obtain a receipt of posting as returns remain your responsibility until they reach us.
INTERNATIONAL DELIVERY RETURNS (NON-UK)
For any goods that are shipped internationally (i.e. to non-UK addresses), we do not offer free returns. The shipping cost of any return will be borne by the customer. The customer should place a new order for any replacement goods. Customer services will support through this process and international delivery charges will apply.
This Returns Policy does not affect your Statutory Rights.